Professional Services Engineer





Opening Date





Provide technical support to internal and external customers. Troubleshoot and diagnose complex software issues. Make suggestions for problem solutions or software enhancements. Collaborate with existing support staff to learn our products, teach other team members and customers about the product, and help users of the software by troubleshooting or providing input into optimizing their system. Assist in the implementation of solutions in customer test and production environments. Assist with new system deployment and patch installations. Project work related to new customer enhancements, scripted solutions, HMI development, and web services. Assist in the creation of user manuals with the internal development team.

Duties and Responsibilities:

Provide technical support to internal and external customers via telephone, email, or via remote assistance tool(s)
Work in a team environment and with other team members
Assist customers when upgrading and configuring our software
Adhere to Service Level Agreement standards customers
Participate in software testing as needed during the release cycle
Work with other Weatherford internal teams to resolve issues
Use ticketing system(s) and time reporting systems to accurately report issues, document activities, and report time
Investigate VB, VB.NET, SQL, ODBC, HTML, IIS, XML, OPC, Modbus and other technologies while correcting aberrant behavior or escalating to our development team
Work with software in Microsoft Windows operating system environments
Participate in 24x7 rotation with other team members to respond to critical system support requests after regular business hours
Create and distribute activity reports
Support the creation of documentation and training material
Understand and comply with all safety rules and company policies
Perform various other duties and activities as assigned by supervisor within the physical constraints of the job

Experience & Education:


BS Computer Science, Engineering or equivalent degree, certification, and/or experience in lieu of education

At least 1 year of software support or customer service experience
SCADA, PLC programming, and communication protocol experience
Oil and Gas background or related experience
Knowledge, Skills, & Abilities:


Excellent verbal and written communication skills
Ability to calmly manage crisis situations in a fast-paced work environment
Ability to plan ahead and organize daily and weekly tasks.
Ability to work as part of a team
Detail oriented
Strong diagnostic skills to track, trouble-shoot, and determine root cause of software and hardware issues
Ability to work with minimal supervision
Well versed in the use of Windows operating systems


Experience in the Oil and Gas industry
Fluent in the following scripting languages: VB, VB.NET
Experience in supporting SCADA software
Experience in supporting Gas Measurement software
Understanding of the following technologies: SQL, ODBC, IIS, ActiveX, C, C#, OPC, XML, Modbus, TCP/IP, UDP

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